Welcome to Flowers Sydenham. These Terms & Conditions set out all legal rights and obligations that apply when you purchase flowers and related products via our e-commerce platform for delivery within Sydenham and its surrounding areas. Please review these terms carefully before placing an order, as using our online flower delivery services constitutes your acceptance of and agreement to these conditions.
Orders can be placed securely via the Flowers Sydenham website. After selecting your desired arrangements, simply proceed to checkout and enter accurate delivery information. You must verify all details during checkout, including recipient address, contact numbers, message cards, requested delivery date, and any preferences or delivery instructions. Orders cannot be processed without the required information.
Once your order is submitted, you will receive an order confirmation number and an overview of your purchase. This is not an acceptance of your order, but a summary for your records. Acceptance of your order and formation of the contract between you and Flowers Sydenham will occur only when we dispatch the ordered items and send you a dispatch confirmation. We reserve the right to decline any order prior to this stage at our discretion.
All products are offered subject to availability. In the rare event that your selected flowers are unavailable (due to seasonal shortages, supply disruption, or other reasons), we will contact you to offer a suitable substitution of equal or greater value, maintaining as much similarity as possible in colour, theme or style. If you do not wish to accept a substitution, you may cancel the entire order and receive a full refund.
All prices are clearly displayed in GBP (British Pounds Sterling) and are inclusive of VAT where applicable. Delivery charges, if any, are displayed at checkout before final payment. Flowers Sydenham reserves the right to amend prices at any time prior to order confirmation.
Payment can be made using authorised debit or credit cards and other payment methods presented at checkout. Payments must be processed and authorised in full prior to dispatch. We use secure third-party payment processors and do not store your payment card details on our systems. In the event of payment refusal or failure, we cannot process or deliver your order until settled.
We deliver flowers across Sydenham and surrounding areas as specified in your order. Orders will be delivered to the recipient’s address as provided by you. Please ensure all delivery details are correct. Delivery times shown on our website are indicative, not guaranteed, and can be affected by factors outside our control, including weather or traffic conditions. While we always strive to meet requested delivery times, Flowers Sydenham accepts no liability for delays due to unforeseen events.
If no one is available to accept delivery at the address, we reserve the right to leave the order with a neighbour, at a secure location, or to attempt redelivery, depending on the circumstances at the time. In such cases, we will take reasonable steps to notify either the sender or recipient. Delivery is considered complete once the order is delivered to the stated address or to an alternative as specified above, and risk passes to you or your nominated recipient at that point.
You may request to cancel or change your order at any time up to 24 hours before the scheduled delivery date. After this deadline, due to the perishable and bespoke nature of fresh flowers, cancellations or changes may not be possible.
Should you wish to cancel or amend your order, please notify us as soon as possible with your order details. Cancellations processed within the permitted time will be refunded in full. Cancellations requested after the cut-off may result in only a partial refund or no refund, depending on whether the order has already been processed, flowers have been sourced, or delivery has been attempted.
Due to the perishable nature of fresh flowers, returns cannot be accepted. However, your satisfaction matters to us. If your order arrives in an unsatisfactory condition or does not match the order confirmation, report the issue to us as soon as possible (preferably within 24 hours of delivery) and provide photographic evidence. After investigation, Flowers Sydenham may offer a replacement or refund at its discretion. Please take care to store flowers away from direct sunlight, drafts, or extreme temperatures upon receipt to ensure longevity.
By ordering from Flowers Sydenham, you warrant that:
Flowers Sydenham shall not be liable for:
Our liability in all circumstances will be limited to the value of the items purchased and delivered. Nothing in these terms excludes our legal liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by English law.
Occasionally, Flowers Sydenham may offer customers promotional prices, discount codes, or gift vouchers. Such codes are strictly subject to the terms of each promotion and may be valid for a limited period, specific arrangements, order values, or delivery locations. Only one code or voucher may be used per order, unless otherwise stated. Discounts and vouchers have no monetary value and cannot be exchanged for cash or used retrospectively. Flowers Sydenham reserves the right to amend or withdraw any promotional offer at any time without prior notice.
Flowers Sydenham is committed to protecting your privacy. We will collect and process personal data in accordance with applicable UK data protection laws and our published Privacy Policy, including data needed to process your order and facilitate delivery. We will not share your details with third parties for marketing purposes without your explicit consent.
From time to time, your order may include products supplied by third parties (such as gifts, vases, or chocolates). These items will be clearly described at checkout. While we select our partners carefully, we cannot guarantee the suitability or quality of third-party products and accept no liability for their use beyond what is set out in these terms or required by law.
All content on the Flowers Sydenham website, including images, text, product designs, and logos, is the intellectual property of Flowers Sydenham or its licensors. You may not copy, reproduce, distribute, or use any website content without explicit prior consent, except as reasonably necessary for personal, non-commercial use when ordering products from our website.
Flowers Sydenham reserves the right to update or modify these Terms & Conditions at any time, with changes effective upon publication to this website. You are advised to review the Terms & Conditions prior to each order to ensure your continued agreement. Your continued use of the online services following any change is deemed to be your acceptance of such changes.
These Terms & Conditions are governed by, and construed in accordance with, the laws of England and Wales. Any dispute arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the English courts. If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full effect.
These Terms & Conditions apply to all customers ordering flower delivery services from Flowers Sydenham through our online platform, whether for delivery in Sydenham or the surrounding areas. By completing an order, you confirm your acceptance of these conditions as a legally binding agreement. For any clarification about our service, product availability, or rights under these terms, please contact us via our website customer service form.
These Terms & Conditions, together with any policies or legal notices referenced, constitute the entire agreement between you and Flowers Sydenham relating to your use of the online flower delivery service, superseding any prior agreements or understandings. These terms do not affect your statutory rights as a consumer.
Thank you for choosing Flowers Sydenham for your flower delivery needs in Sydenham and beyond. We look forward to serving you with beautiful, fresh flowers and exceptional customer service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Sydenham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Sydenham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
